Wait A Minute!

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 wait room

Why is everyone in America waiting incessantly in waiting rooms? There is waiting everywhere like doctors, dentists, insurance offices, hospital procedures etc. In most of these waiting periods are not just a 10 to 15 minute wait but anywhere from 40 minutes to over 2 hours. To make things worse all waiting rooms look alike. Old magazines, a TV in the corner, chairs shoved together so you can’t move yours away from a sick person spewing cold or flu viruses on you. The TV is supposed to suck up our time but it does more harm than good by never having suitable viewing material for everyone’s different taste. The various ages alone is a barrier to consensus. The noise can be an annoying background to someone who just needs some silence and is in pain. Elevator music is not much better and will put most people to sleep.

All of us crammed in one room look like we are watching a tennis match as our heads jerk up every time the door opens and a nurse or a business person calls the next person. We sit and read, try to tune out the annoying game shows on TV and fidget in the uncomfortable imitation leather seats while anxiously imaging 100 things we would rather be doing with this precious time we will never get back in our lifetime. I’ve even tried to be proactive and outsmart them by getting the very first appointment in the morning at 8 AM and it can still take another 45 minutes wait before they finally call me. Really? The same wait occurs for outpatient procedures that they warn you NOT to be late for. A 7 AM appointment can often be delayed up to and over two hours. I don’t know what all the answers are but I have a few suggestions.

As far as improvements I think an update frequently from a “courteous” staff as to order of selection and how much longer it should be. Just acknowledgment of who you are and that you are not forgotten relieves the stress and anxiety. I also think they need a little incentive like for every 30 minutes past your appointment time 10% off of your office visit will be deducted. I bet when they see that 10% turn in the 40% they pay more attention to their scheduling and treat the customer with respect as they are the ones lining the pockets. And of course a variety of reading material that’s not just based on the physician’s hobbies and investments. Right now the burden is on the patient (the “consumer” if you will) and not the ones providing the service. In another area of business we would not tolerate this treatment in order to give them our money.

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